HOURS
Customer service representatives are available Monday - Friday 8:30 a.m. until 5:00 p.m. Eastern Standard time to assist you. In the event you are calling after hours, you may leave a message and a representative will get back to you during normal business hours.
SHIPPING
We take great care to ensure the gifts and goodies you order from Sanders arrive in perfect condition. Your order will be carefully hand packed and sent by a shipping specialist. Orders generally ship within 1-2 business days of being placed. Ground transit times can be up to 5 business days, orders shipping within Michigan generally are in transit 1-2 business days. Please allow an additional 2 business for order processing during the holidays, we recommend that holiday orders are placed early to guarantee a specific ship date.
Shipping rates are calculated based on the total dollar amount of your order. Shipping rates can be viewed after your order is placed in the shopping cart, before you commit to purchasing the order.
When shipping chocolates to warm weather climates, we recommend you choose 2 day air or next air services to guarantee that your order arrive in perfect condition.
INTERNATIONAL ORDERS
We do ship our products outside the U.S. Please call customer service at 800-651-7263 for assistance with international shipping.
SATISFACTION GUARANTEE
Sanders Chocolates and confections come freshly hand packed to reach you in perfect condition; however, their appearance may be affected in extremely warm or cool temperatures.It is always best to keep them covered, cool and dry in the original box for the best experience. Please store chocolates at room temperature. We do not recommend refrigerating them. Of course, if you feel the candy is other than completely satisfactory, just call our customer service staff at 800-651-7263 and they can assist you.
TOURS
Guided tours and self guided tours are available at our candy kitchen in Clinton Twp, MI. Guided tours do require a reservation and can only be done Monday-Friday at certain times. Please call 1-800-651-7263 and ask to be transferred to our tour director for reservation information. Self guided tours do not require a reservation and can be done Monday-Friday between 9:00 a.m. and 3:00 p.m. All tours are free of charge!
CUSTOM/PERSONALIZED CHOCOLATES
For any event such as weddings, showers, reunions, anniversaries or even corporate gifts we can put together a custom item to make your event special. For more information on the list of custom items Sanders can offer you please call 586-465-5800 and ask to speak to a custom chocolate specialist.
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