Customer service representatives are available Monday - Friday 8:30 a.m. until 5:00 p.m. Eastern Standard time to assist you. In the event you are calling after hours, you may leave a message and a representative will get back to you during normal business hours.
Shipping rates are calculated based on the total dollar amount of your order. Shipping rates can be viewed after your order is placed in the shopping cart, before you commit to purchasing the order.
When shipping chocolates to warm weather climates, we recommend you choose 2 day air or next air services to guarantee that your order arrive in perfect condition. If the weather is too hot we cannot ship chocolate by ground.ATTENTION: For your time sensitive orders:
December 18th is the last day for STANDARD and EXPEDITED shipping guaranteeing arrival by Christmas Eve
December 22nd is the last day for NEXT DAY shipping guaranteeing arrival by Christmas Eve
We will only ship orders on 12/23/2013 if NEXT DAY is chosen. Regular Shipping will resume on Thursday, 12/26/2013
Shipping Option Definitions:
Standard (Max days = 10 days or 8 business days.)
- Order typically leaves shipping facility within 1-2 business days. Orders are managed to never ship on a day which would allow the product to set in an unconditioned space while in transit. That means that because not all carriers deliver on Friday, that an order can be held to ship on Monday/Tuesday to make sure that the product is received on a Friday. While we always work to get the product out the soonest possible, we need to understand the worst-case-scenario for this option to mean that if purchased on a Tuesday night, and we can guarantee without expediting that the deliver will happen on Friday, then this Tuesday order will ship on Monday and arrive Wednesday-Friday of the following week.
Expedited(Max days = 7 days or 5 business days.)
- These orders can leave same day, but more typically leave on the next business. To protect the product from sitting in a warm environment we manage for weekday deliveries. If we can get it out by Wednesday, we do. If the order comes in on a Wednesday or later in the week, it is likely that the order will be held for Monday delivery.
Two Business Days(Max days = 4 days or 2 business days.)
- These orders leave our building no later than the next business day with a next day delivery by the carrier. Whenever possible, we process these orders throughout the day and can get them out same day. Once in the carrier’s hands, they are to be delivered the next business day.
Guided tours and self guided tours are available at our candy kitchen in Clinton Twp, MI. Guided tours do require a reservation and can only be done Monday-Friday at certain times. Please call 1-800-651-7263 and ask to be transferred to our tour director for reservation information. Self guided tours do not require a reservation and can be done Monday-Friday between 9:00 a.m. and 3:00 p.m. All tours are free of charge!