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Order Toll Free 800.651.7263
CUSTOMER SERVICE

HOURS

Customer service representatives are available Monday - Friday 8:30 a.m. until 5:00 p.m. Eastern Standard time to assist you. In the event you are calling after hours, you may leave a message and a representative will get back to you during normal business hours.

SHIPPING
We take great care to ensure the gifts and goodies you order from Sanders arrive in perfect condition. Once your package is delivered by the carrier, we can no longer care for that package. Whenever possible, please take care to ship to a location where a responsible party can receive the package. Deliveries left on porches or in warm foyers may cause our shipped perfection to melt.

Shipping rates are calculated based on the total dollar amount of your order. Shipping rates can be viewed after your order is placed in the shopping cart, before you commit to purchasing the order.

When shipping chocolates to warm weather climates, we recommend you choose 2 day air or next air services to guarantee that your order arrive in perfect condition. If the weather is too hot we cannot ship chocolate by ground.

Shipping Option Definitions:

Standard (
Max days = 10 days or 8 business days.)
- O
rder typically leaves shipping facility within 1-2 business days. Orders are managed to never ship on a day which would allow the product to set in an unconditioned space while in transit. That means that because not all carriers deliver on Friday, that an order can be held to ship on Monday/Tuesday to make sure that the product is received on a Friday. While we always work to get the product out the soonest possible, we need to understand the worst-case-scenario for this option to mean that if purchased on a Tuesday night, and we can guarantee without expediting that the deliver will happen on Friday, then this Tuesday order will ship on Monday and arrive Wednesday-Friday of the following week.

Expedited(Max days = 7 days or 5 business days.)
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These orders can leave same day, but more typically leave on the next business. To protect the product from sitting in a warm environment we manage for weekday deliveries. If we can get it out by Wednesday, we do. If the order comes in on a Wednesday or later in the week, it is likely that the order will be held for Monday delivery.

Two Business Days(Max days = 4 days or 2 business days.)
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These orders leave our building no later than the next business day with a next day delivery by the carrier. Whenever possible, we process these orders throughout the day and can get them out same day. Once in the carrier’s hands, they are to be delivered the next business day.

INTERNATIONAL ORDERS
We do ship our products outside the U.S. Please call customer service at 800-651-7263 for assistance with international shipping.

SATISFACTION GUARANTEE
Sanders Chocolates and confections come freshly hand packed to reach you in perfect condition; however, their appearance may be affected in extremely warm or cool temperatures.It is always best to keep them covered, cool and dry in the original box for the best experience. Please store chocolates at room temperature. We do not recommend refrigerating them. Of course, if you feel the candy is other than completely satisfactory, just call our customer service staff at 800-651-7263 and they can assist you.

TOURS
Guided tours and self guided tours are available at our candy kitchen in Clinton Twp, MI. Guided tours do require a reservation and can only be done Monday-Friday at certain times. Please call 1-800-651-7263 and ask to be transferred to our tour director for reservation information. Self guided tours do not require a reservation and can be done Monday-Friday between 9:00 a.m. and 3:00 p.m. All tours are free of charge!

CUSTOM/PERSONALIZED CHOCOLATES
For any event such as weddings, showers, reunions, anniversaries or even corporate gifts we can put together a custom item to make your event special. For more information on the list of custom items Sanders can offer you please call 586-465-5800 and ask to speak to a custom chocolate specialist.

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